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      Shipping Policy

      SHIPPING POLICY

      SHIPPING POLICY

      Shine Jewel (“we” and “us”) is the operator of (https://shinejewel.in/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

       

       

      1. GENERAL

      Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

       

       

      1. SHIPPING COSTS

      Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

       

      This price will be the final price for shipping cost to the customer.

       

       

      1. RETURNS

      3.1 RETURN DUE TO CHANGE OF MIND

      Shine Jewel will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

       

      Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

       

      Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

       

      Shine Jewel will refund the value of the goods returned but will NOT refund the value of any shipping paid.

       

       

      3.2 WARRANTY RETURNS

      Shine Jewel will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.

       

      Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

       

      Upon return receipt of items for warranty claim, you can expect Shine Jewel to process your warranty claim within 7 days.

       

      Once warranty claim is confirmed, you will receive the choice of:

       

      (a) refund to your payment method

       

      (b) a refund in store credit

       

      (c) a replacement item sent to you (if stock is available)

       

       

      1. DELIVERY TERMS

      4.1 TRANSIT TIME DOMESTICALLY

      In general, domestic shipments are in transit for 2 – 7 days

       

       

      4.2 CHANGE OF DELIVERY ADDRESS

      Orders placed before 12 AM – PDT (UTC-07) will be dispatched the same day, otherwise, within the next business day.

       

      Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

       

       

      4.3 CHANGE OF DELIVERY ADDRESS

      For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

       

       

      4.4 P.O. BOX SHIPPING

      Shine Jewel will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

       

       

      4.5 MILITARY ADDRESS SHIPPING

      We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

       

       

      4.6 ITEMS OUT OF STOCK

      If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

       

       

      4.7 DELIVERY TIME EXCEEDED

      If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

       

       

      1. TRACKING NOTIFICATIONS

      Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

       

       

      1. PARCELS DAMAGED IN TRANSIT

      If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

       

       

      1. DUTIES & TAXES

      7.1 SALES TAX

      Sales tax has already been applied to the price of the goods as displayed on the website

       

       

      1. CANCELLATIONS

      If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

       

      has already been dispatched, please refer to our refund policy.

       

       

      1. INSURANCE

      Parcels are insured for loss and damage up to the value as stated by the courier.

       

       

      9.1 PROCESS FOR PARCEL DAMAGED IN-TRANSIT

      We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

       

       

      9.2 PROCESS FOR PARCEL LOST IN-TRANSIT

      We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

       

       

      1. CUSTOMER SERVICE

      For all customer service enquiries, please email us at info@shinejewel.in